Generating imagery support logs

File locations

Where the logs are depends on your setup.

Broadly speaking, these fall into the below categories:

• ALS units with an iXController
  • Where the operator works directly on the iXController
  • Where the operator does not work directly on the iXController
  • Where you are specifically asked for iXCapture logs, rather than RiKINO etc
• MLS units
  • Using Linux-based CUs/IUs
  • Using Windows-based IUs
  • Using an external operating PC

Instructions for each of these are provided below the list of files to send.

Files to send

• RieglImageCapture.log
• RiKINO2.log
• RiKINO2_watchdog.log
• RiPhaseOneServer.log
• RiPhaseOneServer_watchdog.log
• RiTrigSettings.log
• RiTrigUpdate.log

Please zip all files in this folder - the result may be quite large.

Getting there

ALS units, working directly on the iXController

• Search for the folder containing the files mentioned below. It should be on the c:\ drive.
  • Quite often this folder is called RIEGL_LMS.

ALS units, not working directly on the iXController

• Open the windows file explorer and type in following address: \\192.168.0.78
• If it asks for username and password, then please type ‘als’ without apostrophes for both user and password.
• Search for the folder containing the files mentioned below. It should be on the c:\ drive.
  • Quite often this folder is called RIEGL_LMS.

ALS units - iXCapture logs

You may be prompted to send in iXCapture logs, in some rare situations:

• In these situations, we would want the full contents of the C: > Users > YourUsername > AppData > Local > iXCapture > Logs folder.
• Generally, if these specific files are needed, you will be informed by your Support representative.

MLS units - Linux

• Please access the home folder, either in your Start menu under home/mls, or on the Desktop.
• Within that folder should be a log folder - please send the contents through.

MLS units - Windows IU

• Open the windows file explorer and type in following address: \\192.168.0.78
  • If at first this doesn't succeed, ensure the unit is powered.
• If it asks for username and password, then please type ‘mls’ without apostrophes for both user and password.
• Search for the folder log.

MLS units - external acquisition PC

• Please open the windows file explorer and navigate to C:\Users\[user name]\Riegl_LMS